Refund Policy

Last Revised: August 1, 2026

This page helps you understand whether your Shutter Studio purchase can be refunded, how long you have to request a refund, and what might prevent one.

1. Refunds at a Glance

Products can be cancelled at any time, but refunds are only issued if requested within the applicable refund period, which is measured from the date of purchase or the date a renewal is processed. Refund eligibility depends on the product type, usage, and timing. Most products follow the Standard Refund Window in Section 2. Products with special rules, exceptions, or conditions are listed in Section 3.

Please note:

• Refunds must be requested before your account is closed. Once an account is closed, refunds are no longer available, even if the product would otherwise qualify.
• If you are unsure whether your purchase qualifies for a refund, contact us before closing your account.

2. Standard Refund Window

The refund windows below apply unless a product-specific exception in Section 3 applies.

Plan Type	Refund Window
Annual Plans	Within 30 days (720 hours)
Monthly Plans	Within 48 hours

3. Product Specific Exceptions

The products below have refund rules that differ from the standard refund window or include additional conditions such as usage.

Product / service	Refund policy
PRO credits	PRO credits purchased separately outside of a subscription are refundable within 48 hours of the date of transaction as long as no PRO credits from that purchase have been consumed. Once any PRO credit from that purchase has been consumed, the purchase becomes non-refundable. The above refund policy applies to all services which use PRO credits, including PRO shoots.

4. Abuse, Fraud, and Chargebacks

We may deny a refund where we reasonably believe there is fraud, abuse, misuse of the Services, or an attempt to repeatedly purchase and refund paid features.

If you open a chargeback or payment dispute, we may pause direct refund processing while the payment provider reviews the dispute.

5. How to Request a Refund

To request a refund, contact us at support@theshutter.app with:

• the email address on your Shutter Studio account;
• the purchase or invoice you want refunded;
• the reason for the refund request.

6. Changes to This Policy

We may update this Refund Policy from time to time. The version posted on our website is the current version.